Shipping
Preparation. Every duedecimi object is 3D printed to order and checked by hand. We hand the parcel to the courier
within 3–5 working days of the order.
Where we ship. To Italy and all the countries of the European Union.
Delivery times (after the parcel is handed to the courier):
| Destination | Service | Estimated time |
|---|---|---|
| Italy | InPost Locker (collection from a locker near you) | 2–3 working days |
| Italy | Poste Italiane, home delivery | 3–4 working days |
| European Union | BRT, home delivery | 4–6 working days |
Costs. Shipping is free in Italy on orders from €59 (InPost Locker or Poste Italiane) and in the rest of the
European Union on orders from €99 (BRT). Below these amounts the cost depends on destination, weight and size of the
parcel: you always see it at checkout, before paying.
Tracking. When the parcel leaves you receive an email with the tracking number.
Packaging. Corrugated cardboard box and kraft paper protection: we do not use bubble wrap or plastic fillers. Put the box and paper in your local paper recycling.
Returns (right of withdrawal)
You have 14 days from delivery to return a product, without giving any reason.
- Write to info@duedecimi.com with your order number, or fill in the withdrawal form.
- We reply with the return address.
- Send the product back within 14 days, intact, unused and well packed. Return shipping costs are paid by you.
- We refund the amount you paid, original shipping included, within 14 days, using the same payment method.
Personalised products. Letters, initials, names, writing, or colours and sizes outside the catalogue made at your
request cannot be returned (art. 59(1)(c) of the Italian Consumer Code), unless they are faulty.
Catalogue products can always be returned, even though they are printed after your order.
Damaged or faulty product
If the parcel arrives damaged or the product has a defect, photograph the box and the product and write to
info@duedecimi.com (within 7 days of delivery for transport damage): we reprint it and send it to you again
free of charge. The 24-month legal guarantee of conformity still applies.
All the details are in the Terms of sale.
