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Help and contact

How can we help?

Here you will find the most frequent answers. If that is not enough, write to us: behind every answer there is a person.

Before you buy

How are the objects made?

Every object is made to order, layer by layer, with a 0.2-millimetre layering process. That is why each one is unique.

Which finishes are available?

We print in matte PLA in 11 colours: Desert Tan, Latte Brown, Ash Gray, Nardo Gray, Charcoal, Dark Chocolate, Dark Brown, Dark Green, Apple Green, Mandarin Orange and the Desert Tan and Dark Brown combination. Each object usually comes in 6 or 7 of them: the available ones are on the product page. The available colours change from product to product and are listed on each product page. For projects and professionals we also consider custom colours.

Can I order for an interior design project?

Yes: write to us with quantities and timing, we reply within 1–2 working days.

Shipping and returns

How long does it take to receive an order?

We print and ship within 3–5 working days of the order. Delivery then takes 2–4 days in Italy and 4–6 days in the rest of the European Union, with a tracked courier: the details are on the Shipping and returns.

How do I return an item?

You have 14 days from delivery. Fill in the withdrawal form or write to info@duedecimi.com: we will send you the instructions. Return shipping is paid by you; personalised products (for example letters and writing) cannot be returned, unless faulty.

Caring for the objects

How do I clean them?

With a soft, dry cloth. Avoid solvents and direct heat sources. Indoor use only.

Write to us

info@duedecimi.com

We reply within 1–2 working days, Monday to Friday.

Send an email

Projects and professionals

Architects, interior designers, hospitality

Dedicated terms, custom finishes and supplies for projects.

Opening hours

Mon–Fri 9:00–18:00

Write to us

Send a message

Questions about a product, a colour or an order? We reply within 1–2 working days.